Verified profile // Bryan, Texas

Alexis Cadena

Systems Engineer | IT Technical Support & Systems Administration

⌖ Bryan, Texas Available immediately Open to night shifts

Systems Engineer with experience in web development, technical support, systems administration, and incident resolution under pressure, complemented by foundational Active Directory knowledge and hands-on practice. I bring a service-first mindset, operational discipline, and a commitment to continuous improvement through IT service management standards.

LinkedIn
  • 03 Core disciplines
  • 20 Verified courses
  • 24/7 Operational mindset
Alexis Cadena
Identity core // AC-01

Capabilities matrix

Technical & Operational Skills

I focus on maintaining reliable systems, productive users, and secure day-to-day operations.

OPS_STACK.V3
Foundational knowledge

Active Directory / User Management

Foundational knowledge of user provisioning, group membership, access permissions, and account lifecycle tasks, reinforced through guided hands-on practice.

Hands-on experience

Windows 7 / 10 / 11

Installation, maintenance, troubleshooting, configuration, recovery, and end-user support.

Advanced

Hardware & Peripherals

Assembly, replacement, diagnostics, peripheral configuration, and preventive maintenance.

Continuous development

Networking & Infrastructure

TCP/IP fundamentals, connectivity troubleshooting, network configuration, hardware/software integration, and day-to-day security best practices.

Working proficiency

Scripting & Development

Python, SQL, HTML, CSS, JavaScript, and PHP for automation, data work, and web solutions.

Service-focused mindset

IT Service Management

Incident prioritization, ticket documentation, service continuity, clear escalation, and continual improvement concepts.

Operational strength

User Support Under Pressure

Clear communication, empathy, ownership, timely follow-up, and service continuity in high-demand environments.